Multiple Samsung Galaxy S8 users are experiencing audio lost issues while watching videos. Read this post and learn how to fix audio disappearing problems when playing video files on Galaxy S8.
MKV no sound playing on Samsung S8, how to fix?
“Hi all, I’ve put some video files on my Samsung S8 to watch, tried two different files but they are both .mkv. Video works fine, but it says the audio is not supported. I used the stock and MX player to play the video, but both of them didn’t work. What’s the deal with this? Anyone else have the same problem? How to fix it? Do I need to convert them to a different format? I would really appreciate any help. Thank you!”
This is probably because your MKV movies contain an audio codec that is not compatible with Galaxy S8. In this situation, we would recommend converting them to a format that is suitable for playing on S8, such as H.264 and AAC encoded MP4 format.
How to convert videos for playing on S8 without sound lost issue?
Step 1: Run HD Video Converter as the best Galaxy S8 Video Converter. Click ‘Add File’ button to load source files that you want to convert. You can add multiple files into it at a time to do batch conversion.
Step 2: Select output format for Galaxy S8
From ‘Profile’ list, navigate to ‘Samsung’ and opt ‘Samsung Galaxy S7 (*.mp4)’ as target format. This profile is suitable for both S7 and S8.
Step 3: Custom video and audio settings
If necessary, you can click ‘Settings’ button and go to ‘Profiles Settings’ panel to modify video and audio settings like video encoder, resolution, video bit rate, frame rate, aspect ratio, audio encoder, sample rate, audio bit rate, and audio channels. 3D settings are also available.
Step 4: Click ‘convert’ to start format conversion
As soon as the conversion is complete, you can click ‘Open Folder’ button to get the exported H.264 AAC MP4 files for playing on Galaxy S8 with optimal performance, no audio lost issue will occur.
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