Premiere Pro not recognizing audio along with video clips

Came upon no sound issues editing a video in Premiere Pro? If so, this post may help you out of the problem. It presents a workaround to fix audio missing issues in Premiere Pro.

How to solve audio loss issues in Premiere Pro?

“Hi all, anyone else stuck with audio loss of mts (and m2ts) files in Premiere Pro? I’m working on a project shot in AVCHD and have no sound issue in Premiere CS6. When played through VLC, it has both video and audio playback and there are no problems at all. However, when imported into Premiere Pro, it will not play the audio stream. I’ve exited Premiere Pro, restarted Windows, restarted the project and re-imported the file, but still no audio. What’s going on? Is there any solution to fix this? Any ideas? Thanks.”

A good workflow is to make sure you copy the entire folder structure from memory card to hard drive. Do not use Sony conversion utility software. Then in Premiere, import using the Media Browser, NOT “file > import”. Media Browser will access the metadata to better understand and interpret the files you are importing, especially when sometimes audio and video might be in different folders.

If this won’t resolve audio loss issues in Premiere, we would recommend converting your source files to a format that is best suitable for use in Adobe Premiere, such as DNxHD and Apple ProRes. Here’s how.

How to convert video files to DNxHD/ProRes for fixing no sound issues in Premiere?

Software requirement
HD Video Converter
You can download a demo version (for both, PC and Mac) to have a try. They are not free but it is totally worth it.
 no sound issues editing a video in Premiere Pro no sound issues editing a video in Premiere Pro

Follow these steps:
Step 1: Start up HD Video Converter as a professional Video Converter for Premiere. When its main interface pops up, click ‘Add File’ to input your source media.
fix audio missing issues in Premiere Pro

Step 2: Select output format for Premiere
If you are running Premiere Pro on a Windows PC, you can from ‘Profile’ bar, select ‘Avid DNxHD (*.mov)’ as output format under ‘Avid Media Composer’ column.
solve audio loss issues in Premiere Pro
Important: If you’ve loaded a number of video clips to do batch conversion, please do remember ticking off ‘Apply to All’ option before you start.

If you are using Premiere Pro on a Mac, you can select ‘Apple ProRes 422 (*.mov)’ as output format under ‘Final Cut Pro’ column.
fixing no sound issues in Premiere

In addition to DNxHD and ProRes, you can also select ‘MOV (AVC) (*.mov)’ as output format under ‘Adobe Premiere/Sony Vegas’ option.
fixing no sound issues in Premiere
This method is also available when you encounter no sound issues editing video files in Adobe After Effects.

Step 3: Custom video and audio settings
If necessary, you can click ‘Settings’ button and go to ‘Profiles Settings’ panel to modify video and audio settings like video encoder, resolution, video bit rate, frame rate, aspect ratio, audio encoder, sample rate, audio bit rate, and audio channels. 3D settings are also available.

Step 4: Start format conversion for solving no sound issues in Premiere
When ready, click ‘Convert’ to start format conversion. As soon as the conversion is complete, you can click ‘Open Folder’ button to get the exported files for use in Adobe Premiere without audio lost problems.

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